12 Jul How one practice achieves mobile-first patient engagement
Patients today increasingly expect to communicate with their providers via their mobile devices, whenever they wish and wherever they are. They want the same great consumer experiences they’ve come to enjoy in nearly every other aspect of their lives.
That’s why practices, hospitals and health systems are embracing technologies that enable a mobile-first approach to patient engagement.
For Orlando Internal Medicine, a mid-sized practice with 22 providers serving patients in both inpatient and outpatient environments, this was absolutely the case.
Patients speak out
The practice sought out a mobile-first patient engagement platform based on feedback from their patients — they requested it! Patients wanted to become more engaged in their own care journey and more access to providers and HCPs. A platform that would help achieve these goals was needed to take patient care to the next level.
Determining goals, conducting research to find the perfect solution
The organization had simple, precise goals: It needed a strategy that would assist them with closing gaps in care, improving patient care and satisfaction, and driving revenue for the practice.
After conducting an extensive search in the marketplace for an HIT solution to help achieve these goals, its search led them to FollowMyHealth®.
FollowMyHealth had all the tools required to engage Orlando Internal Medicine’s patients and help them reach its goals. “I believe FollowMyHealth is the most comprehensive IT toolkit that’s available out there,” Pradeep Vangala, MD said.
The implementation process for FollowMyHealth was very smooth. The solution was well adopted both by the staff and patients. Today, Orlando Internal Medicine is happy to report that its patient satisfaction rate and patient adoption rate are high.
FollowMyHealth is used in Orlando Internal Medicine by:
1.Patients, who love it so much that overall, their adoption rate is approximately 80%
2. Providers, who report that it helps staff save time
3. Front office staff, who appreciate new efficiencies
“FollowMyHealth helps us provide excellent care to our patients, whether they are being seen for episodic or chronic problems. It keeps our patients engaged, provides relevant educational material and makes our patients feel that they are truly the centerpiece of the practice,” Pradeep Vangala, MD said.
The organization’s patients continuously praise the practice’s transformation because they see how easy it is for them to stay connected with their providers.
Orlando Internal Medicine credited FollowMyHealth for its ROI success, too. For starters, the dashboard helps the staff keep a close eye on gaps-in-care and provides them with the mobile tools they need to properly schedule those patients.
FollowMyHealth is also helping the practice improve quality metrics, there-by enabling them to increase revenue on pay- for-performance bonuses. It also helps OIM keep physician schedules full by assisting with generating net new appointments and filling canceled appointments.
By Raj Toleti
SVP and General Manager, Patient Engagement